We don't really need the load balanced arrangement to handle our current load, but we moved to our current ISP (closer to GregT's house) and we decided to do it anyway. We had upgraded to new machines back at Christmas time which solved 90% of our latency issues. This latest development happened about two months ago. We're still not completely done upgrading but right now we have enough headroom to roughly double our userbase.
The reason I had mentioned ICMP was because someone had mentioned that they had talked to Shaw tech support and that there was a traceroute timeout occurring some place. I didn't really read the whole thread, so I figured that I'd mention it, just in case someone had been clever enough to poll our DNS records and retrieve the IP addresses for the machines behind the load balancer. Just wanted to post here so the folks out west knew what was up.
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