Yeah, they are very good with their support. When I first got my Apex, I had trouble getting it set up initially, and emailed them. It was a weekend, and didn't expect to hear from them until Mon. But a fellow there, Paul, emailed me right back, and offered to call me back on the phone, when a simple fix was not apparent. In the end, I needed a new router, as I was using an old Treadnet that just wasn't very compatible.
Then I had another problem a little later where he needed to dial in and calibrate my EB8 power box so I wasn't getting erroneous email power off alerts. Again, he was very helpful, and it was quickly fixed.
And I've not had another problem since. So don't be afraid to ask for help via email. They will take care of you very quickly, I'm sure.
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