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Originally Posted by Hydrologist
So will you issue a refund if the livestock comes in damaged due to the carrier?
If so, I would remove that line from your site. If not, I would double check that UPS will cover live stock losses.
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The customer should not be responsible for anything that is out of their control. The only time we will refuse liability is if the customer is not home to receive the package.
I will give UPS a call and see what my options are. The shipping page will be updated once I get the details.