I love that you guys are offering advice about UPS shipping. Keep it coming!
UPS will be aware that we are shipping livestock. We love the idea of shipping to the closest UPS store for the winter months. This may not be an option for some customers living in rural areas.
We use thick styrofoam boxes with 40hr heat packs in the winter months. If the package arrives colder than usual, please let us know so we can improve. Feedback is always appreciated!
If the package is damaged by the carrier, please accept the package either way. Take some pictures of the package and send it to us.
We don't expect the customer to take any risks. That is what our arrive alive guarantee is for.
Please let me know if you have any other questions.