[ron101]

does this apply to special orders? I don't think so, I think that only applies to normaly stocked items. IMHO if you special ordered a fish, they were right in making you pay up front with a no return/exchange.

Yes and no. If the lfs receives a healthy specimen and informs you of its arrival and gives you a reasonable amount of time to pick it up, then yes the customer should be expected to pay in full. If on the other hand the specimen in obviously unhealthy then the lfs should offer credit, a substitute, order another, or if possible nurse it back to health.

When a customer places an order it is, unless otherwise specified, for a non-defective product. So IMO it really depends if fishnut placed and payed for an advanced order or if he made a casual request to the lfs and what, if any, policies the store has.