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Originally Posted by Littlefishy
Anyone else have any feedback on the previous order? Sounds encouraging and yes he said he could send along an email with updates. I will keep everyone in the loop.
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I organized the last order. Burc was EXCELLENT to deal with. He answered emails usually within 5 minutes. I was at one point even emailing him early on a Sunday morning and his responses were under five minutes.
We were delayed one day on shipping because he had a bad batch of heat packs. I can tell you it was worth the one day wait in order for us to receive our order alive.
We did have a couple of guys who had a couple of DOA's but for an order of that size I would expect a couple. One guys order was missed for which Burc is handling personally to make it right. We did have some pieces show up that weren't what people ordered but again with an order as big as we had it wasn't a big deal. We've sent the discrepancies to Burc and just waiting for his response.
Overall he was amazing to deal with. We got our order one day later although I'm sure it would have arrived earlier if it were not for his heat pack issue. I would not hesitate to order from Burc again. Outstanding service and the frags are all top notch.