This is the way products we by should be supported I bought a apex unit and there good over the phone but a pain in the a$$ if u have to return anything no store will exchange them under warentee u have to ship them back at your cost. And in my opinion no matter how good s Lfs is if they don't have the power to replace a unit then I'm not gonna buy. That being said I won't but another Neptune/apex product.
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