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Originally Posted by LostMind
Actually, Telus wont refund the charges. And when my friend complained, they told him to shove it (possibly a bit more politely tho 
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actualy they will, if they get rude, or you just are not getting anywhere, ask for there name/employ number, then ask to talk to the supervisor. if they got rude when you called explain that you don't appreciate being talked to rudely and what the problem is and what you want them to do.
I had to do this after getting nowhere with them over roaming charges from the US which were from me calling from Victoria to Victoria. also I have a few friends that have had to do this all with success.
Steve
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