Key word here is CONSISTENCY. I don't care what kind of business you are in, customer service is your top priority. Just because a few customers are not happy with your business and they voice their opinions, that doesn't mean you can just ignore them completely especially when they have a valid complaint.
Some of you guys who got good service from him, awesome. I am glad you did. He does have some nice pieces. I just hope that he can step up his game and keep the same level of service for all his customers and not just a crap shoot. what you see is maybe what you will get or maybe not at all.
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