My frags have done well for me. I have some of the most colourful Acans in the last few GBs and communication has not been a problem. As someone mentioned before, keeping lines of communications open and polite will help resolve the issues far better than publicly bashing the supplier (ANY supplier). IME I find that giving them a chance to work things out to everyone's satisfaction works well.
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If you see it, can take care of it, better get it or put it on hold. Otherwise, it'll be gone & you'll regret it!
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