[mseepman]

Originally Posted by asylumdown

Hah! We've stopped turning the lights on in the office.




I know Deltec got a bit of a bad rap in North America due to problems with customer service, and I followed the Deltec sponsor forum pretty closely on Reef Central until they shut it down and moved the forum to the D-D website. From what I understood, they were taking steps to address the customer service side of the business here in North America, and maybe it's that I'm in Canada, but I have to say I'm more than impressed with the service I've received so far. I've had near instant responses from both Deltec Spare Parts USA, and the Canadian distributor, and I'm happy to say that the replacement piece was delivered to me via FedEx today. So while I'm only one person, they've got a huge thumbs up from me at the moment, and I'm feeling pretty confident in my choice to go with this brand.

That's excellent news since that distributor is the same one that handles Tunze in Canada...so maybe that service will also improve.