Quote:
Originally Posted by The Grizz
Well I must say that I have had a good experience with customer service from Fragalot just recently. I did a group order for a few of us here in Red Deer, everyone was happy with what they received, my order was a little messed up but today I received 9 more frags of Zoas & acans that where really really nice.
On a personal note in regards to CanReef. I think of this site as a great place to gain knowledge of the hobby, meet some good people and find the things we all like to have in our tanks. Wether it's a paid vendor or not I PERSONALLY think that we should be able to discuss the service form them. All the mods have a hard job to police all the threads and I take my hat off to them for the great job they do but with discussion comes conflict & it sometimes gets really rediculas with some of the things that get posted. I will be the first to admit that I sometimes have a very strong opinion & if you know me personally you know I don't sugar coat my words, I say it like it is & if you don't like it to damn bad but on here I try to keep that in check, pass on info that I have learned to other new to the hobby. I will also say that there are some people here that really should stay quite for the simple fact that they are rude & sometime really misinformed but still think there right no matter what.
Just my 2 cents worth & that is it.
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+1... I wasn't a member of canreef when things were going sideways with fragalot I guess... but I can honestly say EVERY dealing I have had with Burc have all been very pleasant. He has always responded promptly, been very easy to deal with, replaced any doa's/missing items without hassle and never charged for shipping. I am curious to hear what exactly happened with your experiences brad and shelley? did burc not resend out proper corals or issue a refund?