I have used red tag, hotels.ca, and travelocity all multiple times, nothing but good to say about them. I even use them to book local hotels.
redtag its self I have used about 15 times and every one is exactly what they said. now thats not to say there is nothing bad about them only that I have been satisfied. I have also used travel agents extensively over the last 25 years and I have to say they have been the most disapointing. not for the survice but for the price of that service, unless you have a very long term relation with a agent and use them alot or you are personal friends you are not going to save money. but I see laitly there are some that are starting to compete with the online clearance sites.
what also could have happened is that the hotell changed there ratings and didn't inform the agents, or the web page had not been updated yet with the new gradings at your time of purchase.. did you ask them about it or did you just fly off the handle when you saw it?
and if it is such a big deal just call visa and cancle the charges, all done.
Steve
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