I just went to Mexico using redtag.ca. Have nothing to say but good things. Price was amazing for a 5 star all inclusive. I've been using them for years however you have to remember that a Mexican 5 star is not the same as a Canadian 5 star. Each country has their own requirements for the ratings system.
I'd rather read users comments online and see all the pictures for myself than book blindly with a travel agent. I've done the travel agent route a few times before also and been ripped off. You got to be vigilant no matter which route you take
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