Thought I'd share an update and give credit where it's due. Especially since I shared a negative experience on this thread
After reading about my issue I got a PM from Pfoster at Reef Wholesale stating that he had never been approached by the retailer about this issue and offering to replace the defective unit. So, I sent him the broken one and got a brand new one in the mail.
Gotta say that I'm really impressed with the customer service from Reef Wholesale. It changed a pretty negative experience to a positive one.
Thanks
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