This was the response I received from United Pet Group when I inquired.
"With a receipt, it is always easier and quicker to use the local store's
return policy. If they are unable to take care of you, then you may send
the unit to us. This will take a bit more time however. To take
advantage of the warranty, please mail in the unit and a brief
description of the problem. Our address is UPG, at 3001 Commerce Dr.,
Blacksburg, VA 24060. Attention warranty claims. Once received, a refund
or a replacement of same wattage will be sent. Please include your,
name, address, and phone number. We apologize for any inconvenience this
may cause you. If you have any questions, please let us know or call
1-800-338-4896.
Sincerely,
United Pet Group"
I just recently sent mine back directly to UPG because I got it used and didn't have a receipt. It cost me about $8.00 to send back via mail and they sent me a cheque for $38.00.
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