cale, that's not the norm. I have ordered from them a few times and when you order you choose shipping 1-2 days or 2-9 something like that. I ordered frozen food from them once and it thawed before it got to me, I sent them an email and they quickly resent the food with a faster delivery free of charge. I ask many questions before I buy something and Mathieu has always been quick to reply with an answer.
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