Sadly you may be but it sits as an example for everyone else who is or was considering trying the bulbs out. I'm not impressed, at this point I think he should be shipping you out two bulbs and forget about who did what or that they worked on his equipment... Satisfy the customer, period.
Doug
PS this seriously damages the reputation of Sun Aquatics in my opinion, a make up gift of two bulbs to the customer would surely help restore some of the damage but not all of it.... Kyle you may be the distributor but you're in a bit of a hornets nest now, like it or not, someone has to do something.
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