Lost, I agree 99.99999999% Venkiw did say how ever that the bulbs worked on his end with their electronic Ballast (which isn't available to us yet). The customer however did use the recommended ballast when the problem occured. I don't think burning in a new set of bulbs would work but sending out a new pair before making the customer wait while they burn the bulbs in would have been satisfactory. If the customer still had a problem the blame could then be put on the ballast.(s)
One question I have is, did anyone recommend the customer move the bulbs to the other ballast.. IE Bulb A to ballast B and Bulb B to ballast A? Surely that would help determine if the problem were with the bulb or ballast, would it not?
Doug
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