We do stand behind our product, we conveyed the info to our manufacturing line when we first heard about a 175 watts 10K mishap (till date we are not able to reproduce this at our end, because the only bulb returned to us worked ok), who in turn contacted APL the supplier of the MH salts for most MH bulb manufacturers in the world based in Urbana, IL. They gauranteed that this was not something with the mixture used, we have also requested a 21 point quality check in the manufacturing line at additional cost, in addiiton to the ISO 9001 quality assurance program. May be it was an overhead that was not needed but we still absorbed it.
I don't know what more to say.
Also our sales has grown exponentailly and we do make every effort to satisfy our customers, but you'll also agree that it does not work always.
We aim for 100% satisfaction but I am not sure if there any prodcuts with a 100% satisfaction.
Venki
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