I was just my frustration that he had to spend money on additional gear he didn't need.
Bob, as suggested allow it to burn for 100 hours (make sure the contacts are tight, may be need to pull the tongue out a little and tighten the bulb), the nipple can be in any position other than pointing down. I hope you do not have any timers on the circuit.
Can you also note down where the mixture is inside the inner tube are? and send me the info. Also the ballast make and type would be useful.
Dont worry about over tightening them, we'll send you a bulb if you break them.
If nothing works send the bulb back to us for a replacement, you also have the option of getting a 14K if you so wish.
Cheers
Venki
PS:- It is just that if I wasn't here it becomes more of a customer service issue, sorry didn't mean to offend anybody, hurts the reputation of the company, that I am working hard to build.