I used to run a distributor wharehouse for floursent tubes for tanning beds, we shipped through UPS(not my choice) I was my job dealing with them. I swear they jumped on boxes becuase they were too lazy to deliver them, and they would against our wishes throw away our boxes if they were broken, they would break 10 laws every shipment. I never understood employees that would defend their crappy company, telling me Im lucky to have such good service...LOL!!!!!!!!!!!!!!! Was always polite on the phone untill they would argue against me, what the hell do they care for, its not comming off their pay cheque, I would have to get transfered to the manager almost every phone call, this is the way they treated a big distributor, we shipped about 500 big boxes a month and they still treated us like crap, just imagine how much they care about 1 box a random person ships.... because it wasnt my money I was managing, it was kinda fun yelling at UPS all the time, but not so fun when it means Im loosing thousands of dollars because they are tools thats why I wont touch them.....