Quote:
Originally Posted by htfn
I am surprise, JL treat you guys bad. I never got those kind of feeling every time I go there.
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Same here. I get awesome service from Jl. The problem with Jl IMO is having a huge online customer base. Jeff and Renee are the most experience there, of course being the most knowledgeable also has it's downfall as most of the customer want to deal with them and ask questions all the time but as we all know there are just not enough of them to go around. Jeff is always dealing with online orders and there web based customers while Renee deals with the retail customers. In there fish room only a few are left who knows what they are talking about so pick the rigt person to talk to is very important. I guess what I am trying to say is just like any other store, there are those who are very knowledgeable who are pleasant to deal with. Those who are able to answer most if not all your question, but vice versa there are those who are there just to catch fish for you. This does not only apply to Jl, it also applies to many other aquarium store in the lower mainland.