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Originally Posted by reefan
Thanks for the great explanation Greg. Wow those are small batches they make, no wonder the salt is so consistent. I didn't think it was a case of actual "garbage" getting into their system. I agree with you - I have never found a better salt either.
Offering this customer a free bucket for a few pieces of plastic is going above & beyond. I plan to keep using Royal Nature and as you stated it mixes fast & clean with spot on parameters.
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Thanks for your input. Customer service is very important to me & my suppliers. Ron said he would have been in touch with me earlier but he had been away and dealt with it as soon as he got back. The small batch size surprized me as well and as you stated makes for a very consistant product.