I did an oceans direct order a few weeks ago. The frags were nice sized, but they shipped them without heat packs. The weather that day in the origin city was really cold.. Minus something. Pretty much everything rotted, and the few that do look like they will live lost over half of their polyps.
Three or four of the frags were out of stock and were not shipped, the only way I knew this was a notice from Paypal refunding me some money. OD never bothered to tell me these were not in stock and I still don't know which ones I got and which ones I didn't, as none of the bags were labeled, and the paypal refund just said "four frags out of stock".
I sent them an email voicing my displeasure, and much to my surprise my total charge was refunded.. INCLUDING SHIPPING!:
IMO they made an honest mistake and didn't put heat packs in, and gave me no arguments about a refund.. Cash refund at that.. Not just a credit for future order. that's really Right On!
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