The CFIA does not allow transshipping, and now that ON's products are made in Thailand, and then shipped to the US, and distributed from there, that has created at least one of their problems. No direct route to Canada, no green light. It could be that there were ingredient issues as well, there are major differences as to what is allowed in Bangkok, and what is allowed in Canada.
FYI - the new CFIA regulations cover all pet foods being imported into Canada, not just frozen.
HTH
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