DO NOT use 2 small men with big hearts.
I thought that being a larger company that my stuff would be in better hands than some of the cheaper independent movers Id looked at.
WRONG
I had a brand new sectional couch that during a move from New West to Coquitlam (so within the GVRD) they actually DRAGGED it across the ground, scratching the leather something awful.
The driver also ran up on the curb and ruined my lawn in addition to snagging my telephone line as his truck was too high while up on the curb and took out my phone and internet...
I had insurance with them and refused to pay them anything until they'd fixed it...
They told me that the phone line was the telephone companies problem as the cable was simply hung too low...
They refused to admit they had done the damage to my couch until I started taking pictures of how the plastic they had wrapped it in was actually scratched right into the leather.
They would not replace it, they would only send it off to be fixed and refused to tell me where it was being done.
that took 3 MONTHS and when I got it back, the frame was so loose from all their rough handling that I had to put it in a corner so it doesnt look crooked.
These guys were rude and could care less about anything and this attitude started at the very top...
The guy who runs their operation here in Van actually called my mom a female dog (the b word, yes) while on the phone with me.
He would NEVER agree to meet me in person and was never in the office the 2times I stopped by to ask where my couch was.
DO NOT USE 2 SMALL MEN WITH BIG HEARTS
dont believe me?
check the BBB