Quote:
Originally Posted by Coleus
The more i think of it. I was wondering because it has to go through agent, any chance the custom agent dropped it during inspection? Because the way all bulbs got wrapped, it is very hard to get damage during shipping.
Anyway, it got some minor problem with my shipment but Jon at BRS took care of me fast. Now that is a great customer service
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thats what i told the guy at BRS. im like wtf, I dont even understand hwo they could have broken because your guys wrapped it perfectly. There was no chance there was any pressure put on the ends of the bulbs where they broke. it was the tips that were crushed. Not only that, 1 out of the 3 made it and they were all packed together.
inside out it was:
bubble wrap
original packing
bubble wrap all 4 together
tape the bubble wrap
peanuts
inside a hard cyclinder box
peanuts
outside box
!!!!!
basically i think it was broke before it even shipped. I got a feeling when they were putting on the bubble wrap they crushed them because i couldn't slide them out, i had to cut open the bubble.
Anyways, they already sent me 3 more but they are on backorder which sucks.