Quote:
Originally Posted by Aquattro
I understand what you're saying, and I agree, customer service is lacking and as a manager of a store I would have made it right for you. But, this store is not willing to do that, and as a consumer you need to shop elsewhere. It's that simple.
If service and pricing are priorities in your purchasing plans, you need to investigate beforehand, which you did not.
Big Al's service has been discussed for years, and everyone knows they're more expensive. so in my mind, the mistake was yours for making the purchase. It was an impulse buy that you regret, and aren't willing to take the blame for.
It's also been stated many times in this thread that people have been happy with their experience at this store, especially certain staff. So buyer beware is a bit out of line. I think it's more like "Impulse Buyers Beware" because if you make a mistake, the store won't correct it for you.
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Point taken, and I agree.
I don't think buyer beware is out of line... I am stating with all these posts, that don't put any validness in their pricing gaurantee that they promote in store. So BEWARE!!! If you find it cheaper, have fun trying to collect. Again it has nothing to do with impulse buying, so I don't accept that...
Let me throw it at you differently. Say I am happy with the price I paid, but lets say the price went down $100 after one month. Let's say, the online Big Al's website was cheaper by that amount. Let's say the manufacturer also was cheaper, and lets take it further and say Oceanic Coral had it in stock and also dropped it by $100. If Big Al's didn't honor the price gaurantee, then how is my current situation any different to say a month down the road. It really isn't.