I understand what you're saying, and I agree, customer service is lacking and as a manager of a store I would have made it right for you. But, this store is not willing to do that, and as a consumer you need to shop elsewhere. It's that simple.
If service and pricing are priorities in your purchasing plans, you need to investigate beforehand, which you did not.
Big Al's service has been discussed for years, and everyone knows they're more expensive. so in my mind, the mistake was yours for making the purchase. It was an impulse buy that you regret, and aren't willing to take the blame for.
It's also been stated many times in this thread that people have been happy with their experience at this store, especially certain staff. So buyer beware is a bit out of line. I think it's more like "Impulse Buyers Beware" because if you make a mistake, the store won't correct it for you.
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Brad
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