I got a reply from a very helpful individual at Shaw (I hope they don't mind me posting the response). I'm going to try doing what they suggest with the junk-mail setting in webmail.shaw.ca.
Quote:
Thank-you for your e-mail, we have checked and the IP address 96.31.86.198 is not currently on any of our block/black lists. The IP address 96.31.86.200 is also not in our blacklists which is what an nslookup for ns1.canreef.com returns as an IP address. Additionally, IP address 96.31.86.198 is not listed on any DNSBLs.
Without knowing if canreef.com is getting a bounceback reply and how the other Shaw user accounts are set up it is difficult to determine where the issue lays. By default Shaw e-mail accounts are set to delete suspected junk e-mail. If the messages for some reason are being tagged as suspected junk mail by default they will be deleted. Changing the junk mail options in your account settings from delete to hold or tag would show if the e-mail messages are being tagged as spam. Unfortunately, it very rarely happens that the account doesn’t switch properly on the back end and junk messages end up being deleted instead of tagged although to the user the settings appear correct.
We would advise users having difficulty receiving these messages contact their local technical support team so that the junk mail filter behaviour can be examined. Additionally, if there is a sysamdin/mail admin for canreef.com they could contact our technical support for further assistance. I have included a link below for the mail admins of canreef.com to submit an escalation to our mail admins regarding the delivery issues.
[link redacted]
Should you have any further questions or concerns please do not hesitate to ask.
|