[MitchM]

As an employer myself, I find this situation bizarre.
What would compel an employee to chase down a customer in order to get them to pay more money?
I cannot legally make an employee reimburse me for losses, so why do this?
Is it an employee behind the till, or could it be an owner?
An employee would have to suffer huge embarrassment and a reprisal from the boss for making the store look bad.
Is there a store policy to do this? If so, a call to a head office or a request to speak to a manager/owner would be in order.
If this is a small business, this shop is going to get a bad reputation which will hurt business.
If this a part of a large franchise, the whole point of a franchise system is to have systems in place in order to make the franchise owner successful. Perhaps the head office is not aware of this practice.
It doesn't matter who the store is - this is bad business.
Very strange.

Mitch