Quote:
Originally Posted by rtram
that's unfortunate. you know, not all 16 year old's are completely incompetent. and not all large, chain fish stores are completely terrible either. we have tons of people that come in and leave happy.
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I can honestly say, some 16yo's can be more knowledageble than most.
Taylor at my store is only 16, and anyone that has dealt with him knows he is a very impressive teenager. Very knowlageble, willing to learn, and not afraid to ask or admit he doesn't know.
I can understand the box/chain stores are not as diligent as the smaller ones. We have a limited supply of livestock and inventory. They have to deal with whatever is thrown at them, not everyone knows everything about every product. I can honestly say I wouldn't want to be a manager at one of those places.
As for refunds, we cannot refuse anyone a refund unless it is posted "final sale" or have a "refund for store credit" policy.
But know the policy of your store, as they can set it to whatever they want. This is quoted from a govenment website;
"Stores are free to set their own refund policies with some common options including a money back guarantee. Stores which offer money back guarantees usually apply certain restrictions such as proof of purchase, time limits and returning the item in the original packaging. Other common options offered by stores may include an exchange or credit note. In addition, some stores, in particular specialty shops, may have a "no refund" policy. These are all options that consumers should become familiar with in case they are not satisfied with the product.
Consumers should also keep in mind that gifts purchased at full price which are later discounted may only be refunded at the discount price, if the consumer no longer has a receipt. As well, consumers should be aware of any signage in the store which indicates that sales may be final."
To sum it up, buyer beware.
BTW, the BBB is a waste of time, being on both sides of fence with them. Also being an abritrator in a few cases in the past, I found it was a joke. After we dropped our BBB affiliation with my other business, we found that the BBB was almost as bad as telemarketers trying to get us to resign.
Ken - BWA