Good for you. Glad it worked out so quickly & smoothly. Talking to the manager does help, especially I think since the financial crisis (giving many bankers bad names and making even the good ones more sensitive to bad reps).
I hate the RBC. Did my student loan through them even though tuition was low enough & I worked enough to not NEED studen loans, made the mistake of taking one anywys. Screwed up my paperwork sooooooo many times even though I had them check through before I left. Finally I had enough & had them call the manager & did the paperwork with her to prove I was still in school.
Yet after I graduated, never received a call or letter from the bank to come in and work out a repayment plan. Just a note from a Collections Agency one day to pay the full amount. Thanks RBC for the fine customer service. Shut down my account there & transfered everything over to Canada Trust & now TDCanadaTrust and never looked back.
Now, any time the bank screws up, I just go talk to them and they straighten everything out and once even gave me a Timmie's giftcard for my inconvenience.
LOVE TDCanadaTrust.
Now if only they have a free dividend card.