who picked up my card?? i have only been asked by Bob who i am and what store i work at.... next time say hi ok?
and may i use this chance to thank you for people who welcome
me in this forum
.
by no means i am an expert in marine aquarium, but i am very interested and learning everyday... and i have been ordering fishes and corals specially for customers before... majority of times i can tell customer about waittime and estimate price...
i think majority of customers have been "burnt" to some extend, that is why they are building up a very protective barrier. and i totally agree something needs to be done for communication and building their relationship with employee.
to be fair with the shop owner, it is the POV of a client and owner, i guess it is kind of touchy, because in the pet industry after-sales service is very important... maybe the club should issue an invitation to recommanded stores in calgary, or invite one store at a time.... to really talk to the owner and it's marine employees, to really see who is there for you.
cheers