Did you get your laptop yet? it will never be a free laptop. No loopholes there, trust me. Either you return the laptop or they will charge you for it.
You said someone showed up late on Friday and coudn't do anything because he didn't have the tools to do the repair. Was he there for an Install or a repair? I hope that the person that showed up to your place was a Telus technician and not an authorized contractor (tech). I can see a contractor doing that but not a in-house Telus tech.
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