That's normal.
This is how it works:
1.Customer calls us to inquire about purchasing corals, fish, or inverts
2. I pull out my iPhone and start the video feed on the spot, while instructing the customer to view the live cam page on our website.
3. We discuss what the customer is looking for, and display what we have available.
4. Customer decides on purchases, if any, and we finish the shipping process.
Hope that clears up any confusion.
