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Originally Posted by reefman90
AS someone who has worked his way through school, and supported himself at a LFs, I am dissapointed with some of the things I have heard.
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So this is your first post and this is the thread you choose to come in on ? ... sounds to me like you still work in a LFS
... you should be disappointed because you have worked < still work ? > side by side with pet store owners/employees that gave out bad advice
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Originally Posted by reefman90
One thing I think you all need to do is to not always look at the store, look at the employees you talk to...and see if you can trust them, test them, and if you dont, and they give you bad info, tell them, and help them learn, and learn with them, and maybe next time this happens to them, they will know the answer. There is a @#%load to learn out there and there is always something new to know.
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It is the responsibility of the owner of the store to train the employees ... it is not the customers responsibility to train the staff ... besides which pet store employee is going to listen to the customer anyway ? ... their responsibility is to their boss the store owner ... if a employee does not know the answer to a question or is not sure of the compatability/care of fish/inverts then they should excuse themselves and seek advice from someone more senior ... I am sure no one here would fault a employee in a pet store for trying to ensure that they give the best information possible
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Originally Posted by reefman90
Learning is part of the hobby, making friends is a big part of the hobby (look at this site), what is so bad about that guys that is selling fish to feed his family, or what about that kid that works at a store, so he can spend every dollar he makes at the store, and towards the hobby. I have seen them all. Stores are in it to make money and help people learn at the same time, and as far as I have experienced, I have never seen someone intentionally misdirected, and I have been around...worked several places. .
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No one has said that selling fish for a living is bad ... there ARE companies mentioned in this thread that do a excellent job of catering to the hobbyist at fair prices and they are selling fish for a living right ? ... maybe you should take a closer look at the last part of your statement though ...
not intentionally misdirected ? ... so if they unintentionally misdirect a customer then it is OK ? ... and if they do it all the time because the pet store owner only cares about selling stuff and does not care how the employee gets the sales then he unintentionally misdirected the customer out of negligence dont you think ?
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Originally Posted by reefman90
Dont look at them as the enemy.
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I dont think you get the whole point of this thread ... the LFS is not the enemy ...
they are their own worst enemy ... we would happily support a LFS that did not try to gouge their customers ... offered a decent selection and at least tried to train the staff
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Originally Posted by reefman90
I am not trying to change your opinions, I am only giving you mine, and have respect for many of your opinions, I have talked to people at several other stores, and your website is known about, and read, and thingss, opinions actually are taken into account. (I am quite sure of this, as I have some close friends at certain stores) .
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Well I certainly hope that the stores take a close look at the opinions on this board and others so that they can improve ... why is it then that none of the LFS come on here and interact with a whole board full of potential customers ? ... see what types of fish/inverts/equiptment is in demand ? ... you would think that the first store to come on here and compete with the likes of J&L and cater to the hobby would have a captive audience right ?
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Originally Posted by reefman90
I hope I have not killed the mood, or started a huge debate, but I have just wanted to say sometihng for a while.
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On the contrary I for one appreciate the fact that you said something because it points out that in some ways you still dont get it and you view this as a attack on LFS ... if anything it is merely a blueprint for a LFS to follow to have huge success by making positive changes that will improve their ability to make a profit by having satisfied < repeat > customers ... I for one look forward to the day when we can get locally the products/price/service/knowledge/livestock that currently are available in other cities
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Originally Posted by reefman90
Thankyou all for your time,
Good luck in your reefkeeping
PS I do not check this E-mail account
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You are welcome
... so does that mean that this is a new hotmail account to go with the new Canreef account ?
... jus razzing ya ... well maybe not .... na sure I am