Quote:
Originally Posted by Aqua-Digital
Hi
I understand fully your thinking about warranty looking from outside in.
NO there are no warranty issues at all, in fact we have not a single warranty claim to date.
The issue is us as the distributors making sure we can support people that have bought skimmers through us and not someone else, why would we wish to warranty another supply chain route?
This is all about protecting us from claims of products that were bought on the 'black market' so to speak.
Its all about what ifs and having a policy in place if the worst ever happened.
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Well it's great to hear that you have had no issues with the product! What would you recommend for a well populated 180g reef tank? I don't understand though why you would be on the hook for the warranty, doesn't BM reimburse you for any warranty claims made? If I bought a Sony product and the retailer I got it from went out of business Sony would still honor the warranty themselves. When I worked at Zellers for awhile when I was younger anything brought back under warranty was sent back to the manufacturer for repair or the manufacturer repaid Zellers for a replacement item. I would hope that warranty claims don't come out of your own pocket after all BM is the manufacturer and should be responsible for their quality control. Regardless of who sells it BM still manufactured it.