I'm in Richmond.
Look, that unit is, for all intents and purposes, not a retail product and was not meant to be sold as such or sold at all. I can't service something that isn't to spec with the final consumer item.
I understand that this is a frustrating situation for you, but please understand that there is no place anywhere that Vertex has authorized the sale or warranty of a tester product to a retail customer. The product should not have left the original place of purchase in the first place.
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This and that.
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