The vendor rating system was a challenging concept in it's creation. It is important to understand that if you rate a vendor as poor or lower but have made no attempt to find a satisfactory resolution with that vendor, that is not fare to that vendor. I believe the Vendor has every right to contact you and resolve your issue. How ever if you made every attempt to resolve the issue but you are still not satisfied than a poor rating is warranted.
The Vendor should not be surprised by any rating they receive and if they are should actively try to resolve it
If you feel harassed by a vendor than please PM a Mod and we will look at each case as they arise.
J
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