"Also, if the person who had the bad experience really wanted to resolve it, then they can choose to contact the vendor."
This was what I attempted to do to start with, but after numerous e-mails and PM's, and 2 phone calls, I finally had had enough, and put a bad vendor rating. After I put the poor vendor rating, they then contacted me, after some more time had gone by. Otherwise, I don't think they would have even contacted me at all. And when they did contact me, they acted like I didn't even try to get a hold of them to resolve the issue before putting a poor vendor rating. Here is a copy of the PM I received, with names remove.
"I see that you gave xxx an unsatisfactory vendor poll. Was your vote a mistake? If so, you can have it changed. I just don't get it. I went out of the way to have this order packed up and delivered to your door. You even told me that you were happy with the order. Perhaps you should have discussed this with me before your posting. I would have appreciated knowing your problem here."
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