First off, I would agree that you have to be careful when ordering anything online. However, having said that, I would still expect a certain level of professionalism from any "business". Not everyone can afford $30, $50 or $80 frags, just like not everyone can afford a $200 DVD player. That's why Walmart sells $50 DVD players. Sure, you get what you pay for, but even though a $50 DVD player will not compare to a $200 DVD player it still gets the job done. It should not be dead as soon as I get it home. More importantly though, if I have any problems with my $50 DVD player (within the warranty period), Walmart (or the manufacturer) will stand behind its policies and help me out (at least this has been my experience). They will not ignore my calls or try to give me a replacement that is similar but not the same as what I originally asked for (unless I specifically asked for something different).
In principle this is what I would expect as a minimum level of service from any "business" that takes consumer money. I realize that we don't live in this perfect world but I can dream :-)
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