good point made. IME people who work in the gift shop don't generally mix with animal care staff and aren't always hired for... intelligence. That said, there are exceptions. Right now im dating a girl from the giftshop who's even more than a fish nut than i am and is pretty tight with some of the cold saltwater aquarists. technically, either way, something like that should be radio'd in IMMEDIATELY and I wouldn't be surprised if giftshop girl said that just to placate the woman but reacted right away by contacting her superior or the care staff directly.
imo, comparing the zoo to the wild is apples and oranges. a zoo (or any captive application) tries to mimic nature but will ultimately fail. captive animals usually either die from captivity effects (like our freak accident goat among others) or outlive their wild counterparts. neither is natural.
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