[StirCrazy]

http://www.camvap.ca/

But you do not qualify if:

Your dispute is about after-market options or accessories not ordered and installed by the manufacturer or dealer at the time of the original retail sale;

so if the only after market parts you have on there are the ones installed by the dealer as part of the original sale you qualify, I would print off the info and go see the dealer again

Yes. You must give each of the dealer and the manufacturer a reasonable amount of time and opportunity to resolve the problem.
First talk with the dealer and see if the dispute can be resolved at that level. If you do not succeed at the original dealership, consider going to a different one.
If your dispute is still not resolved, call the manufacturer's customer assistance centre. (See back page of this guide.) You may be asked to meet with the manufacturer's representative. Give the manufacturer a reasonable amount of time and opportunity to resolve the problem.
Keep track of your efforts with the dealer and the manufacturer including the date, time, file number and the name and position of any people you speak with. This will help you show that you made a genuine effort to resolve your dispute with the manufacturer so that you are entitled to an application package.

Steve