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Another thing that just hit me is that a lot of times that these shops will take women for granted, and add a few things on too. I have seen that first hand too. It happened to my wife with her car, when we were first dating. She took her car into a shop to get serviced and the guys said i will do this and that. So I knew that some of the stuff wasn’t done. Like the coolant, windshield washer fluid, JUST adding water and charging her for a bottle, stupid stuff like that, knowing that she would never look under the hood. Man Father always taught me to spray paint the oil plug to test other shops so i did that too. and guess what they didn’t even change the oil after saying that they did..
So after that they charged her over 300 dollars, she paid it came home crying and told me that the car wasn’t even touched on some things, she checked the oil and it was black not somewhat clear. The water in windshield container was all water. So needless to sya i went up there for a drive. and i went to talk to the manager. then showed him the receipt and ask if he could put the car up on the hoist, so i can show him the oil that has not been changed, he laughed ,then i told him that Ok i will prove that your guys are ripping people off and will see you in court.
The manager says i will humour you then put it up on the hoist.
any ways guess what happened next. The manager said oh we spray paint our plugs to ensure that they don’t come off.
YA whatever, I told him and then said I will see you in court and told him that is ok i have pictures of it all see you in court. needless to say the shop was closed from other complaints and the manager was fined and had to pay for my court time and we got our money back...
That is why I don’t trust people when they work on my car or the wife's car. I watch...
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Sounds like you have had a bad experience, however 60% of my customers are female, a trend that is more common in the industry today.
If we put a part in, we always keep it for the customer. The majority of people look at it and say yup, throw it away, but I always give them the option if they want their old parts. I will be the first to admit that there are some real lousy shops out there and fortunately most dont last long. I think that is the case with most professions, lousy plumbers, lawyers, dr's, etc, etc. but to condemn a whole industry due to a poor experience is not right. I have a great lawyer that works for me, I love my doctor, and have some great professionals that work for me when I need them. I also have a great crew at work, that included weeding out some questionable staff from the early years. Any business has a growing period and as this is a human industry there are errors, how any individual or corporation deals with their errors is what defines them as good or bad. Just look at whats happening with banks, automotive companies{the big three] in particular. as well as with the economy. I have a motto at my shop..." If you like what we do, tell your friends, if you don't like what we do, Tell Me!" I have always believed in providing people with the same service that I expect to get. You gave a manager a chance to correct a mistake and he blew it. Not all people would. The unfortunate truth in most industries is that most people dont' complain..they just don't come back. I have not advertised in 3 years and my shop is always busy, I stress...always busy. I get all my customers from word of mouth and usually have a strong family connection..if the parents come in, the kids come in and so on. I hope you find a good shop and regain some faith in some industries...