I've has a similar experiance with my AM biotherm controller and the heaters. Twice I've sent a 500W heater back to AM and once I had to send back the controller. In every case they replaced the units for me but I still had to pay the shipping and wait 3+ weeks.
I want to find a canadain distributer for ranco temperature controllers but I havent seen one yet. I'll either order a bunch of them from the USA so that hopefully I can get a bit of a quantity discount and then sell them around here. Or I'll just keep saving my pennies for a system controller like those profilux...
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