The main problem I have found with AC is that if you are not in the flight with the animals they will constantly get bumped. I had a baby parrot that showed up 14 hours late as they kept delaying shipping him due to the flights being full, luckily the guy in cargo stayed 3 hours late and waited for him to come in, if not he would probably have died as was was still being handfed. Someone else that I know had their parrot left on the runway in -30 weather, so needless to say you know the outcome of that situation, and I personally will never use them again.
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