[Tom R]

This is a very difficult area of discussion.
This is a free membership Bulletin Board, because it is a free membership Bulletin Board it requires Sponsors to pay the bills, oh yes it costs money to maintain this Bulletin Board.
This Bulletin Board runs a fine line between its Membership and its Sponsors. Without its Sponsors there is no Bulletin Board. The Staff do not have the time or background to investigate any of the complaints that get lodged here. The Membership can quickly manifest a problem into something that would have any Sponsor questioning their sponsorship.
The Staff can not take sides and represent either the Member or the Sponsor, there are other avenues that the member should follow such as.

The BBB (Better Business Bureau) is an organization set up to help protect the buying public. They actually offer method of reconciliation between Retailers and Contractors and the Buying Public.

You can also set up a polls within this Bulletin Board to get an effective answer to:

Where do you shop?
Which of these products do you use?

Or you can set up a Bulletin Board without Sponsors. One that is supported only by Memberships only.

Tom R