Well I can say that we get very few complaints about UPS here and the few we do get are generally about the brokerage or taxes which will be resolved with this change.
If you have had an issue 10 out of ten times i would say it has something to do with the way that UPS operates in your area or a crappy employee because this certainly doesn't represent the feedback we have received from our customers.
The only other option really is the postal service . I have detailed a few times in this thread why that simply just isn't an option. We do go out of our way to fulfill our customers needs but USPS just can not be done.
On a side note I believe all Canadian UPS shipments are guaranteed on time deliveries. If they are late they will refund your shipping costs, you should call your vendor next time UPS is late since this can be a substantial refund : )
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